General Terms and Conditions / Service Policies
TERMS OF SERVICE
Monday-Friday 8:30am-5:00pm (Central Standard Time)
Order can be placed online at spectrumuniforms.com with an approved account or email a Spectrum PO Form or Purchase Order Form to
When ordering, please have the following information available:
Company name with billing address
Purchase Order Number
Shipping address and method
Method of Payment
Credit Card Information
Contact Number & E-mail
MINIMUM ORDER AND SPECIAL HANDLING FEE
As a wholesaler, Spectrum is able to offer competitive pricing because we sell in large volumes. Our minimum order amount is $100.00. We happily accept orders below our minimum to accommodate the needs of our customers. However, in such cases, a $7.00 special handling fee will be added to all orders below $100.00. Spectrum reserves the right to change the minimum order amount without notice.
Custom orders cannot be canceled or returned after order confirmation. Spectrum requires 100% prepayment for prepay customers. Net Customers are required to pay a deposit of 50%, if the total order is above $500, the remaining 50% is due on invoice due date. All Custom Orders require approval of a virtual sample before customization production can begin. All WIP orders require 100% prepayment.
Samples are offered at a 25% discount off listed price and are NON-RETURNABLE. Orders that are one of each style, size and color are considered a sample order.
Credit Cards : We accept Visa®, MasterCard®, Discover® & American Express®
Net Terms - May be available to customers who complete the credit application on our website. Granting of credit terms will be at the sole discretion of our Credit Department. A late fee of 1.5%/monthly will be charged per invoice on unpaid balance. We reserve the right to revise or revoke credit terms without prior notice.
Returned Checks - If a check is returned for NSF, a $30 per check charge will be added to the account.
Disputes - All communications regarding any dispute of debt and/or restrictively endorsed checks issued as payment (in full) of any disputed amount must be sent to your sales rep.
Prices are subject to change without prior notice.
Order Changes and Cancellations
Orders, once CONFIRMED into our system, cannot be changed. Similarly, we cannot add to orders already entered; a new order is required. Canceled orders may be subject to a 20% re-stocking fee.
Spectrum Uniforms reserves the right to change any policy or term above without prior notice.
Please note ALL of our orders take 24-72 hours to be processed and shipped unless specified. If this is a custom order please note that your order will take 7-10 working days to be shipped AFTER your artwork has been approved. All custom orders require prepayment. Orders are shipped FedEx ground, unless otherwise requested.
Spectrum reserves to the right to charge a $20.00 charge at our discretion for every order that has an address change, correction or update. This charge will be added to your invoice and notified through a phone call or email.
Freight, handling, and insurance are added to each invoice. All goods are shipped FOB Houston. Any claims for goods damaged in shipment must be made with the freight carrier. Call for priority orders.
**Free Ground shipping on orders over $250** in the contiguous United States.
BLIND SHIPPING & THIRD PARTY SHIPPING
As part of our standard shipping process, we treat all orders as “Blind Shipments” and will display your address as the “Ship From” address on shipping labels and paperwork.
It is the customer’s responsibility to check garments before applying any decoration; such as screen print, embroidery, etc. Spectrum will only accept exchanges or issue a return authorization number for items in unaltered, original condition.
Spectrum Uniforms will not charge anything extra to ship using a customer’s shipping number. The only two shipping options we offer are FedEx and UPS
All international shipments require a Third Party shipping number and will ship through either FedEx or UPS.
Spectrum Uniforms will not be responsible for any charge back for duties, taxes, tariffs or any other fees.
Goods imported to the U.S. from other countries may not be eligible for export to some countries. It is the customer’s responsibility to work with a freight forwarder for all export orders and to confirm documentation requirements and those goods can be released from Customs at their final destination. Spectrum Uniforms is not responsible for providing documentation or information that may be required to export goods purchased by Spectrum Uniforms Manufacturing.
Drop shipments must be net, credit card or prepaid. When goods are shipped to 3rd parties, it is the customers’ responsibility to inform the 3rd party of the exact goods to be received. Goods must be inspected and verified for accuracy before being decorated.
Spectrum will not be held responsible for discrepancies on orders shipped to an address other than the invoiced account or for decorated, used or washed garments
Any discrepancies and/or shortages in shipments should be reported within 7 days upon receipt of the order. Spectrum Uniforms will not reimburse for any decoration costs on defective or mis-shipped goods.
Please inspect your order upon receipt!
Returns of worn, washed, decorated, discontinued, altered or closed out merchandise will not be accepted. All returns and exchanges must be in the original package and condition for resale. Clearance items are non-returnable. Non-stocked or special ordered merchandise cannot be returned.
To return goods:
•Contact the customer service to obtain a Return Authorization Number within 15 days of the product receipt date.
•Returned goods must be accompanied with the packing list.
•Mark the outside of the box with RA#, otherwise package will be subject to return at the customer’s expense.
•Credit will not be issued until inspection of merchandise is approved by Spectrum. It is the customer’s responsibility to return items to be inspected and approved for credit.
•Return authorization numbers are voided if the merchandise is not received within 15 days of the RA date.
•Non-defective, unclaimed, undeliverable, refused, changed or canceled orders are charged a 20% restocking fee, plus freight.