Shipping & Returns
Our Operational hours are from 8.30 AM to 5.00 PM CST.
Below are our order processing timelines. If you have a solid in-hands date, kindly communicate with our CSR team to make sure they are aware of it.
|Order Type||Processing Time|
|Blank Orders||1-2 Business Days|
|Decorated Orders - Embroidery||7-10 Business Days|
|Decorated Orders - Sewing||7-10 Business Days|
|Decorated Orders - UV Printing||7-10 Business Days|
|Decorated Orders - Heat Transfer||10-12 Business Days|
Production/Processing time will start only after the approval of artwork and order confirmation.
Order lead time is for in-stock items only and does not apply to back ordered items or custom orders. Contact firstname.lastname@example.org for any Rush orders.
Order changes and cancellations:
Orders, once CONFIRMED into our system, cannot be changed. Similarly, we cannot add to orders already entered; a new order is required. Canceled orders may be subject to a 20% restocking fee.
Orders are shipped FedEx ground, unless otherwise requested. All goods are shipped FOB Houston. Any claims for goods damaged in shipment must be made with the freight carrier. Spectrum reserves the right to charge a $20.00 fee for every package that has an address change, correction or update at our discretion. An order with multiple packages will be billed with multiple address correction fees. This charge will be added to your invoice and notified through an email or a phone call.
As part of our standard shipping process, we treat all orders as “Blind Shipments” and will display your address as the “Ship From” address on shipping labels and paperwork.
It is the customer’s responsibility to check garments before applying any decoration; such as screen print, embroidery, etc. Spectrum will only accept exchanges or issue a return authorization number for items in unaltered, original condition.
Third party shipping:
Spectrum Uniforms will not charge anything extra to ship using a customer’s shipping number. The only two shipping options we offer are FedEx and UPS.
All international shipments require a Third Party shipping number and will ship through either FedEx or UPS. Spectrum Uniforms will not be responsible for any charge back for duties, taxes, tariffs or any other fees.
Goods imported to the U.S. from other countries may not be eligible for export to some countries. It is the customer’s responsibility to work with a freight forwarder for all export orders and to confirm documentation requirements and those goods can be released from Customs at their final destination. Spectrum Uniforms is not responsible for providing documentation or information that may be required to export goods.
When goods are shipped to 3rd parties, it is the customers’ responsibility to inform the 3rd party of the exact goods to be received. Goods must be inspected and verified for accuracy before being decorated; such as screen print, embroidery, etc. Spectrum will not be held responsible for discrepancies on orders shipped to an address other than the invoiced address.
Any discrepancies and/or shortages in shipments should be reported within 7 business days upon the receipt of the order. Spectrum Uniforms will not reimburse for any decoration costs on defective or mis-shipped goods.
All the returns are charged with a 20% restocking fee, plus freight. Returns of worn, washed, decorated, discontinued, altered or closed out merchandise will not be accepted. All returns and exchanges must be in the original package with tags attached and condition for resale. Clearance, Non-stocked or special ordered merchandise cannot be returned. We reserve the right to refuse any returned item that was worn, is heavily perfumed, or is damaged. Returns can take 7-10 business days to process, and some banks may require additional time for the refund to be reflected on your account.
The Customer Service team will email you a free return shipping label and instructions on how to send back your return. Original shipping fees will not be reimbursed unless its Spectrum's error. If the restocking fee is waived, then you will be responsible to ship the goods back to our warehouse and you will still need to contact us for a return authorization number prior to shipping back your return.
To return goods:
Order number and PO number is required to create a Return request.
Contact the customer service at email@example.com to obtain a Return Authorization Number within 15 days of the product receipt date.
Returned goods must be accompanied with the packing list.
Mark the outside of the box with RA#, otherwise the package will be subject to return at the customer’s expense.
Credit will not be issued until inspection of merchandise is approved by Spectrum. It’s the customer’s responsibility to return items to be inspected/approved for credit.
Return authorization numbers are voided if the merchandise is not received within 15 days of the RA date.
Non-defective, unclaimed, undeliverable, refused, changed or canceled orders are charged a 20% restocking fee, plus freight.
Spectrum Uniforms reserves the right to change any policy or term above without prior notice.
FedEx transit time (business days) map for Ground shipping
Our warehouse is located in Houston, Texas.