FREQUENTLY ASKED QUESTIONS

Since we are a wholesale company, we will only display our pricing to the authorized resellers. Resellers who set up an account with us are able to view the pricing after logging into the website.

Complete the Account Creation Form to set up an online account. You will receive an email within 24 hours with your online account access. You will be able to check the pricing/ stock levels online. For any additional questions, contact us at cs@spectrumuniforms.com.

Yes, Spectrum only sells directly to wholesalers. If you are interested in Spectrum scrubs, but you are not a wholesale customer, please send us a message at cs@spectrumuniforms.com and we will help connect you with sellers of Spectrum products.

Samples are ordered at a 25% discount off listed price and are Non-Returnable. 
Apparel samples: Orders that are one of each style, size and color are considered a sample order.
Non-Apparel samples: Clients are allowed a maximum quantity of 5 per style for a sample order.

Spectrum does require your first order to be prepaid. Once your first order has been completed, please fill out this Net Term Application and send it to accounting@spectrumuniforms.com.

Please find a link to our catalog here. You may check current pricing by logging into your account and accessing the “Shop” section of our website. You may also obtain a link to our wholesale price list by contacting our customer service team at cs@spectrumuniforms.com.

To begin ordering with Spectrum, log into your Spectrum account, and access the “Shop” tab. You can review real time inventory, check colors, sizes, and pricing, and place orders here. You may also send Purchase Orders via email to orders@spectrumuniforms.com.

Although Spectrum does have a minimum order quantity of $100.00, we are happy to accept orders under minimum with a $7.00 surcharge. This charge is waived on all orders placed online.

Spectrum may honor rush orders on a case-by-case basis. In such cases, a rush charge will be assessed based on the order total. Rush order approval must be signed and payment received by 10:00 a.m. CST to guarantee same day shipment. Call us for all Rush orders.

Spectrum does accept returns of product within 15 days of receipt, in original packaging and in condition for resale. We will not accept returns on worn, washed, decorated, discontinued, altered, or closed out merchandise. Credit for refunds will not be issued until inspection of the returned item. Non-defective, unclaimed, undeliverable, refused, changes, or canceled orders may be charged a 20% restocking fee, plus freight. For more information on returns, please see our Shipping & Returns or contact us at cs@spectrumuniforms.com.

Orders, once confirmed into our system, cannot be changed. Similarly, we cannot add to orders already entered; a new order is required. Canceled orders may be subject to a 20% restocking fee.

We accept payments via ACH, Wire, Check and Credit Cards. We accept all the major credit cards by Visa, MasterCard, American Express and Discover.

We do not store your credit card information. All the credit card transactions are handled by a third party system securely. 

Your product will ship via standard FedEx ground unless otherwise specified by you. Spectrum is happy to ship on your shipping account (both FedEx and UPS) or provide expedited shipping and alternate shipping methods at your expense. As part of our standard shipping process, we treat all orders as Blind Shipments and will display your address as the Ship From address on shipping labels and paperwork.

Spectrum will ship all blank orders in 24 to 48 business hours. All custom orders will ship 7 to 10 business days after the order confirmation with artwork approval.

All products are shipped FOB Houston, Texas. Once shipped, it will take approximately 1 to 4 business days based upon the delivery location and delivery method selected.

Spectrum will send an email containing tracking information to the primary address on file when your order ships. You may also check for shipping updates by logging into your account and viewing your orders or email us at cs@spectrumuniforms.com. 

Our fulfillment team does everything to make sure we don’t ship out any defective or damaged products. In case you received one, kindly contact us at cs@spectrumuniforms.com with the picture of the damaged product within 7 business days of the receipt and our team will assist asap.
 

We accept payments via ACH, Wire, Check and Credit Cards. We accept all the major credit cards by Visa, MasterCard, American Express and Discover.

If the delivery address (including zip code) provided by the customer is incorrect, shipping carriers will auto-correct the address and charge us an address correction fee. In such cases, Spectrum will charge the customer $ 20 as an address correction fee.

Yes. Prior to producing any custom order, Spectrum will produce a virtual proof for your approval. Only after you have approved the placement, size, and colors of your custom imprint will Spectrum begin producing your order. Once virtual proofs have been approved and order production begins, Spectrum cannot alter your order. 

Set up fee and artwork fee represent two distinct costs involved in custom order production. Set up fee is the unavoidable cost associated with the time and material required to prepare a machine for production of your logo. Artwork fee is associated with vectorizing your logo so it may be used for heat transfer, screen print, UV print, or Laser engraving. You may avoid artwork charges by providing your own vectorized file.  

Digitization is the process of converting your logo to DST form, a file readable by embroidery machines. You may avoid digitization fees by providing your own DST. Please note, DST quality can vary and greatly affects embroidery quality and therefore Spectrum cannot be responsible for the integrity or quality of any customer-provided DST or for final products using customer-provided DST. Spectrum may suggest re-digitizing your provided DST in the interest of a high quality final product. 

 You can check your order status by logging into your Spectrum account and checking the “Documents“section of your account. Here you can view your orders, check status, obtain tracking information, and access invoices. You can also email us at cs@spectrumuniforms.com.

To obtain product sheets, please log into your Spectrum account and access the “Shop” section of our website. Access the item for which you would like to download a product sheet and select the “Product Sheets” link below the product photo. If you do not see a product sheet for the item you are browsing, please contact us at cs@spectrumuniforms.com.

Please find a link to our size charts here. Size charts may also be found on the last page of our catalog.

To check live inventory, please log in to your Spectrum account and access the Shop section of our website. Access the product for which you would like to see inventory. Select color if applicable and reference the Available chart located above the Add to Cart button for current inventory totals.