Please choose one of the following Terms & Conditions:
Spectrum Instock
Spectrum Custom Order

Spectrum Instock Terms & Condition
Effective January 2008

PURCHASING
Minimum Order & Price List
All orders require a minimum purchase of 6 pieces. There will be a non-refundable service charge of
$7.00 on any order fewer than 6 items. Prices are subject to change without notice. Price discounts are per
each style or quantities ordered.     
        
Payment
All companies with approved credit are Net 30. All overdue accounts are subject to a 1.5% per month service charge,
18% per annum. All customers without an approved account will be shipped C.O.D., for which repaid shipping is
required. We reserve the right to terminate a customer’s account or put it on a C.O.D. basis at any time. Return check
fee is $25.00 plus the amount of the insufficient check. Purchaser is liable for all legal costs if their account is
remanded to collections. All NSF checks are to be cleared within 15 days or NSF check laws will be applied. On all custom orders there will be a plus or minus 5% over/underun; this will insure that your order will be filled completely. There will be 50% down and 50% on delivery on all custom orders. Dye lot, may vary from 5%-10% from sample, on all custom orders.

RETURNS & EXCHANGE
Returns & Exchange Policy
All returns and exchanges must have a Return Authorization Form (RA#) and must be made within 30 days from date
of receipt of item. This form must be requested from Spectrum Customer Service. Merchandise returned without this
authorization form will not be accepted. Credit will not be issued until inspection of returned merchandise is completed
and approved by Spectrum. Exchanges are only available for size adjustments on group orders. It is the customer’s
responsibility to get the item back to Spectrum. All returns and exchanges must be in original packing and condition
for re-salability.

Defective Garments
Any unworn garments that have defective workmanship may be returned within 30 days of receipt. Simply describe on
the packing slip, the item and nature of defect. For defective worn garments contact Spectrum Customer Services in
writing to identify the items and nature of defect. Once you receive our written RA#, you may return the garment
(washed).

Restocking Fee
There will be a 20% restocking fee for all returns and exchanges except defective garments.

Returns Not Accepted
Returns are not accepted on custom items, including order for additional length added or subtracted from any
garment, overstocks, products we have notified we will discontinue, seasonal prints, and styles.

SHIPPING & DELIVERY
Shipping Discrepancy
Any discrepancy in shipment should be reported to Spectrum Customer Service Department within 5 working days
of receipt of order. It is the customer’s responsibility to identify the shipment by including the Spectrum Pack List number included in the shipment.

Blind Shipping
Blind shipping is available upon written request. It is the customer's responsibility to check the garments before applying any decoration such as screen print, embroidery, etc. Spectrum only accepts or exchange in its original condition as stated.

PROMOTIONAL SUPPORT
Medical Apparel Shows
To support out authorized dealers to participate in Medical Apparel Shows, Spectrum accepts returns of garments not
sold within 30 days after the date of the shows AT NO RESTOCKING FEE. Returns must be original packaging and
condition. Orders for Medical Apparel Shows must be pre-approved by Spectrum. Check with Spectrum sales rep. for
more details.

ACCOUNTABILITY
These terms are subject to changes without written notice and we are not responsible for printing errors or mistakes.

CUSTOM ORDER TERMS AND CONDITIONS 2008
Effective January 2008
All Customer orders for Products shall be subject to these terms and conditions and, if applicable, an authorized quotation issued by Spectrum.

Such order, if accepted by Spectrum, shall have significance as a reference document only. The parties hereby agree that these terms and conditions shall govern and control the relationship between Spectrum and the Customer, and that the terms and conditions contained herein shall supersede the terms and conditions contained in a customer-issued order. Spectrum reserves the right to refuse orders in its sole discretion, or to accept such orders on a separate contract form or to limit the types and amounts of Products ordered.

1. Prices: Prices of Products shall be the then current prices for such Products in effect at the time of Spectrum acceptance of an order or in accordance with an authorized and valid Spectrum quotation. Prices are exclusive of all charges or levies of any nature including all federal, state, municipal or other governmental excise, sales, use, occupational or like taxes now in force or enacted in the future and, therefore, are subject to an increase in amount equal to any tax Spectrum may be required to collect or pay upon the sale or delivery of products purchased. If a certificate of exemption or similar document is required in order to exempt the sale form sales or use tax liability, Costumer will obtain and furnish evidence of such exemption at time of placement of order. All prices are subject to adjustment on account of changes in specifications, quantities, shipment arrangements, and the like or the inclusion of terms and conditions which had not been part of any valid price quotation issued by Spectrum.

2. Spectrum 100% Customer Satisfaction Guarantee: We pride ourselves in producing the finest quality products with a 100% guarantee against defects and workmanship.

3. Paper Proofs: No Charge. All proofs must be approved within 24 hours or production delays may occur.

4. Set-Up/Screen Charge. Varies by product.

5. Artwork: We required camera ready or digital artwork for all orders. Factory will maximize imprint areas where applicable.

6. Camera Ready Artwork: Clean, sharp, black and white line art on graphics and text to be on high quality paper. 600 dpi or better laser printed at 150%-200% final size. One piece of art for each color with registration marks for color separation.

7. Digital Art Requirements: Acceptable Files: Adobe Illustrator and Photoshop. TIFF, EPS, or JPEG formats required, saved with sufficient resolution. Files can be sent to SPECTRUM. as an attachment, via E-mail to: art@spectrumuniforms.com or sent via / mail / courier.

8. Pre-Production Samples: cost and lead time varies by product.

9. Rush Orders: Rush charges may apply, and all rush orders must be approved by Spectrum.

10. Shipping: FOB Houston Texas, FOB Overseas Factory or as requested by client. Shipping and handling charges will be added to invoice. Please supply complete street address.

11. Production and Shipping Lead times: All production and shipping times are estimates only and are subject to change due to weather, customs and / or Homeland Security, or any unforeseen cause. Spectrum will not be responsible for any guaranteed shipments that are delayed due to the aforementioned reasons. Spectrum does stand behind all our products and delivery dates we agree to in the original purchase orders agreed upon by Spectrum.

12. Drop Shipment: $0 charge on each additional delivery destination.

13. C.O.D. $9.00 charge on each additional delivery destination

14. Transit Delays: Spectrum will not assume responsiblility for time delays in transit. Factory responsibility ceases when merchandise is picked up by carrier/shipper. All claims must be made directly to carrier.

15. Pricing/Item Selection/Colors for stock items: Subject to change without prior notice.

16. Over and/or Under runs: we reserve the right to a 3%-5% over and/or under runs.

17. Minimum Order: varies by product.

18. Canceled Orders: Subject to all incurred costs.

19. Return Policy: Contact Spectrum Customer Service for an authorization number. All returns must be made within 30 days after ship date. Unauthorized returns will be refused and returned to sender. No replacement or credit will be issued for a product which is unavailable to return to factory.

20. Payment Terms: Net 30 days after shipment. New account requirements: Spectrum credit application must be filled out and signed, one bank and three trade references with account and telephone numbers. Credit Department determines amount of prepayment for new costumers. Some custom orders may require a deposit.

21. Credit Cards Accepted: Visa, MasterCard, American Express, Discover & most debit & major credit cards.

22. Standard Imprint Colors: Please contact our customer service department for recommendations and details. Special Note: Colors will not be exact. Different materials can cause slight variations in final imprint color. Every effort will be made to match colors as closely as possible.

23. Trademark Notice: The artwork designs and trademarks imprinted on the products displayed herein are reproduced only as examples of the type of quality of imprints available, and does not constitute endorsement of any products in the Spectrum product line.